Refund & Cancellation Policy

At TechLift Digital, we are committed to providing high-quality digital education and services. We operate with transparency and expect the same from our users. This policy outlines the strict terms under which refunds may be considered. Please read this carefully before making any purchase.

1. Refund Philosophy

Refunds are not automatic and are not a right. We do not offer "no-questions-asked" refunds or "money-back guarantees" unless explicitly stated for a specific promotional campaign (which will have its own distinct terms).

Purchasing a course, mentorship program, or digital service implies that you have reviewed the curriculum, prerequisites, and requirements. Refunds are granted solely at the discretion of TechLift Digital management and only under specific, verifiable circumstances.

2. Eligible Scenarios for Consideration

Refunding is rare, but we may consider requests in the following specific cases:

• Duplicate Payment: If you were charged twice for the same transaction due to a technical error.
• Service Non-Delivery: If a scheduled live cohort is cancelled entirely by TechLift Digital before it begins.
• Technical Incompatibility: If you are unable to access the content due to a platform-side technical error that our support team cannot resolve within 7 business days.

3. Non-Refundable Items & Services

We strictly DO NOT offer refunds for:

• Accessed Digital Content: Once you have accessed the Learning Management System (LMS), viewed course videos, or downloaded materials, the service is considered "consumed."
• Live Sessions & Mentorship: Fees for live cohorts, 1:1 mentorship, or consulting calls are non-refundable once the service period has commenced or if you miss scheduled sessions.
• Change of Mind: Requests based on "not having enough time," "personal reasons," or "content was not what I expected" (where syllabus was provided) will be rejected.
• Partial Usage: We do not offer pro-rata refunds for courses left incomplete by the student.

4. Exclusions & Deductions

Even if a refund is approved, the following amounts will be deducted from the total refund value:

• GST & Taxes: Taxes paid to the government are non-refundable.
• Payment Gateway Changes: Processing fees charged by Razorpay, PhonePe, or other gateways (typically 2-3%) are not reversed.
• Administrative Fee: A fixed administrative fee may be deducted for processing manual refund requests.

5. Refund Request Process

To request a refund, you must follow this strict procedure. Informal requests via social media or WhatsApp are not accepted.

1. Send an official email to contact@techlift.in (or the support email provided in your receipt).
2. Subject Line must be: "Refund Request - [Order ID]".
3. Include detailed reasoning and proof (screenshots of technical errors, payment receipts).
4. Submit this request within 3 days of the original transaction date. Requests past this window are automatically rejected.

6. Processing Timeline

• Review: Our team will review your request within 3-5 business days.
• Decision: You will receive an email notifying you of Approval or Rejection.
• Credit: If approved, the refund will be processed to the original payment method within 7-14 business days, depending on your bank's processing speed.

7. Dispute Resolution

Filing a chargeback or dispute with your bank without first contacting our support team is considered a breach of terms. TechLift Digital reserves the right to ban your account and revoke access to all future services in such cases. All disputes are subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.